At Agentika, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Agentika app. By accessing or using the Agentika mobile application (the “App”), you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal information to provide, improve, and protect the Agentika services, as well as to communicate with you. The types of information we may collect include:

  • Personal Information: When you register and create an account, we may collect your phone number
  • Transaction Data: While Agentika does not manage or store float or cash, we may collect transaction-related data necessary for the platform’s functionality, such as details of exchange requests or mutual agreements between agents.
  • Communication Data: Information exchanged between you and other agents or the platform via in-app messaging, notifications, or support features.
  • Device Information: Data related to your device, such as IP address, device type, operating system, and app usage data, is collected automatically.

2. How We Use Your Information

We use your information for the following purposes:

  • Provide Services: To facilitate float and cash exchanges, connect agents, provide educational resources, and support community interactions.
  • Improve User Experience: To enhance the functionality of the app and ensure smooth performance.
  • Support and Assistance: To provide user support, resolve technical issues, and respond to your inquiries.
  • Security and Fraud Prevention: To help detect, prevent, and mitigate fraud, as well as to comply with regulatory requirements such as Anti-Money Laundering (AML).
  • Communication: To send you important notifications related to updates, maintenance, new features, and support.

3. Data Security

We prioritize the security of your data. While we do not store personal transaction data or financial information, we implement high-standard encryption and authentication measures to ensure the protection of your personal information while using the app. Access to sensitive data is restricted to authorized personnel only.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with the following:

  • Service Providers: We may engage third-party vendors who assist us in providing services such as hosting, technical support, and security.
  • Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities, such as for national security or law enforcement.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to applicable laws.

5. Your Choices and Rights

You have certain rights regarding the data we collect about you:

  • Access: You may request access to your personal data held by Agentika.
  • Correction: You may update or correct your personal information through your account settings.
  • Deletion: You may request the deletion of your account, subject to any legal obligations.
  • Opt-out: You can opt-out of receiving marketing communications or other notifications from us at any time.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. International Transfers

Agentika is primarily operated in Tanzania, but we may store or process your personal data in other countries as necessary to provide our services. By using the App, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on the app and updating the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Agentika Support Team
Email: [email protected]